How to order: By phone, please use our toll free number (1 866-832-3565) 9 am to 5 pm Pacific Mountain time, Tuesday through Saturday. After hours, please leave a message and your phone number on our voice mail. Our extensive website is also open 24 hours a day, with secure ordering.
Currency: All prices are shown and charged in Canadian Funds.
Payment: All major Credit cards are accepted, money order or cashier’s check, or Personal check with order. (Please add an additional 14 days to delivery time for personal check clearance). A $30 charge will be added to all “insufficient funds” checks. International orders must be prepaid in Canadian funds by wire transfer or credit card.
Prices & Specifications: As we continually work to improve our products and service, our prices, terms of sale and product specifications are subject to change without notice, and goods will be invoiced at the prices prevailing at the date of shipment. It is the purchaser’s responsibility to confirm listed prices and availability of goods prior to ordering.
Delivery: Canadian orders are usually via Canada Post and takes approximately 3 to 7 work days after leaving our warehouse. We generally have all orders shipped within 1 to 3 work days upon receiving the order, however it depends entirely on our current workload in the shipping department. If you require express delivery (first or second day air), please call customer service at 250-267-1161 for current rates. Please call or email for shipping rates on International orders.
Exchange Policy: If the item you ordered is the wrong size let us help you exchange it for one that works. If you wish to make an exchange, it must be shipped pre-paid at your expense, in original new condition within 30 days of the invoice date along with your instructions and a copy of the Cariboo Outback Saddles & Supplies sales receipt. Please call 250-267-1161 in advance, in order for us to issue you with a return authorization code.
Saddle Fitment: By purchasing from us you receive service and advice that is unparalleled within the industry. Most of our current Kimberley Series and Down Under models have adjustable saddle trees, whereby we can adjust the saddle to fit nearly any kind of horse …big or small. When we receive your wither tracing we match it to the saddle you have chosen and adjust the saddle as necessary (for wither tracing details, see our web page about saddle fitment). If you are unsure of the saddle fit after you receive your saddle, post or email some photographs of the saddle on the horse, with the horse in a normal upright position. The photos should be from the side, from the front at a 45 degree angle, and from the back at a 45 degree angle. We will contact you within (48) hours of receiving the photographs to advise you if the fitment is correct. If the fitment is correct you can feel secure knowing that you and your horse have many years of riding pleasure to look forward to.
What if I make a mistake with the wither tracing? After viewing the photographs we will advise you if you have the saddle correctly positioned on the horse and if the saddle fitment is correct. If the saddle fitment is not correct we offer each customer who orders directly from Cariboo Outback one saddle tree adjustment at no charge, any time during the first year of ownership. This is a $50 value. You send the saddle to us freight pre-paid, along with a note with your phone number and return delivery address, we will adjust the saddle tree to suit the wither tracing and we will pay the return shipping back to you. Please allow up to five work days for the adjustment, plus the return shipping time.
Return Policy/30 Day Money Back Guaranty: All goods must be returned in original new condition within 30 days of the invoice date and excludes all delivery and or shipping charges. If exchange or refund merchandise is not returned in original unused condition, you will be billed a cleaning charge. If the goods have apparent wear from usage your return will be adjusted by a minimum of 15% to allow for a reduced selling price. If the goods you are returning have been altered or modified in anyway, this will immediately terminate any exchange of return provision offered above. Credit card returns (credits) and refund checks (if you paid by check) can take up to 10 days to be processed after we have received the returned goods. (Return provision does not apply to custom orders, used merchandise or lay away purchases). We don’t refund the shipping charge that is included if you decide to return the product for refund.
Clearance Items / Lay Always: Absolutely no refunds on clearance items, scratch ‘n dent or used merchandise or lay away purchases. However, we will gladly exchange any unused item you are not satisfied with within 30 days of the invoice date. After exchanging the product for another item, the original no refund policy still applies. Clearance, scratch ‘n dent and used merchandise includes but is not limited to any item that has been reduced in price from the current Cariboo Outback Saddles price list.
Custom Orders: All special and custom orders require a 50% non-refundable deposit at the time of ordering with the balance due before the goods are shipped from our BC warehouse. Special and Custom orders refer to any order that was ordered from the factory, for the customer on the customer’s behalf. Special and Custom orders generally take 6 to 12 weeks, however they can sometimes take longer due to unexpected shortages in raw materials, available cargo space on airlines and custom clearance delays. Most special orders (in excess of 80%) are delivered on time within the 6 to 12 week period; however should a delay develop please understand we have no control over this. Special and Custom order merchandise are ordered on your behalf and accordingly are absolutely non-refundable.
International Orders: Cariboo Outback ships other specific countries- Please email us for the shipping cost on all International orders. The shipping price quoted will not include any import duty, clearance costs, retail taxes or the like that may apply to your particular country. Unfortunately the import laws and requirements vary considerably in different countries, accordingly you are responsible for these additional charges should they apply. If we are charged for your duties, clearance costs or taxes on the goods, we will debit the cost from your credit card. Please check with your local import broker or customs office prior to ordering. If the package is seized by Customs for any reason whatsoever and we do not receive the package back, we will not issue a refund.
Warranties: All new saddles sold by Cariboo Outback Saddles & Supplies are covered by the following product warranties. The warranty covers the saddle tree against breakage under normal riding conditions to the original purchaser for the following periods: Exmoor English saddles – 2 years, Kimberley Stock, Kimberley Poley, and Kimberley Light Rider – 2 years, Kimberley Trailmaster, and Kimberley Superior saddles – 5 years, Syd Hill Saddles – 10 years, Down Under Collection – 10 years. Porter saddles – 10 years.
The above warranty does not cover any other part of the saddle including the saddle horn, kneepads, stirrup bars, crupper bar, stitching and decorative trim, it only covers the saddle tree itself. The saddle tree is the most integral part of the saddle; it is the frame upon which the saddle is built. All shipping charges incurred under the warranty are the responsibility of the purchaser.
A Safety tip from Down Under: Horse riding can be extremely enjoyable, but also dangerous. We recommend that you carefully check all equipment before riding. If in doubt, replace immediately. It is essential to maintain your saddle and tack regularly using our recommended oils and waxes. Check all stitching, stirrup leathers, stirrups, overgirth, girths, billet straps and all tack items each time before riding. We also suggest an approved safety helmet and safety vest be worn at all times when riding.
THE COMPANY DOES NOT WARRANT ANY PRODUCT WHICH IS OR HAS BEEN THE SUBJECT OF MISUSE, NEGLIGENCE, ACCIDENT, REPAIR, OR ALTERATION WHICH, IN THE JUDGMENT OF THE COMPANY, AFFECTS THE PRODUCT’S STABILITY OR RELIABILITY. ANY AND ALL WARRANTIES OR GUARANTIES SHALL IMMEDIATELY CEASE AND TERMINATE AS TO ANY PRODUCTS OR PARTS THEREOF WHICH ARE ALTERED OR MODIFIED.
THE WARRANTIES REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY.
IN NO EVENT SHALL THE WARRANTIES OF THE COMPANY REQUIRE MORE FROM THE COMPANY THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. THE COMPANY SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES.
Cariboo Outback Saddles & Supplies respects your privacy. Our catalog, Email, and customer lists are kept in strict confidence and will never be shared with or sold to any third party marketer. We collect only the personal information we need to fulfill and ship your order.
We make sure that our email list follows all applicable laws regarding email lists. This includes signing up subscribers and giving full options for control and unsubscribing to our email list subscribers.
Online orders are processed on a secure (SSL) connection for the security and privacy of your information.
Links: This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We tried to find a fair and easy solution for the shipping cost and came up with a solution from which we feel it fulfill these requirements. We in fact subsidize in most cases the occurring cost. We charge no separate handling fee, no extra taxes on shipping cost and on top of all shipping is free for orders over $ 300.
|Order Amount||Shipping Cost|
|up to $299.99||$ 14.95|
|$300.00 +||Free Shipping|
Returns: All merchandise must be returned in original condition within 30 days of the invoice date and excludes all delivery and or shipping charges. Please phone 250-267-1161 in advance for authorizing a return. If merchandise is not returned in original unused condition and has apparent wear, your return will be refused or adjusted by a minimum of 15% to allow for a reduced reselling price. If the item you ordered is the wrong size or you would prefer another color, then let us help you. If you wish to make an exchange, it must be shipped prepaid at your expense, in original condition within 30 days.